You need help
There's something you need to get done and don't have time or don't want to do it.
You message us
You send us a sms text message or an email with information about what you need done. No need to be super detailed here. If we have questions we'll ask.
NLP engine reads your message
Our Natural Language Processing engine (NLP) interprets an action to take based on the text of your request. The action could be to order a pick up for your dry cleaning or it could be to ask a clarifying question about your request.
Request is submitted to bidding system
Unlike other platforms, TimeRocket uses a price bidding system to give you a quote based on the type of work instead of a high flat rate price. $60 / hr is pretty expensive to pay someone if all they're doing is ordering a pizza.
Lowest price selected
On our bidding platform, the lowest price given by a pre-screened & qualified assistant is the price you pay. Your request may be fulfilled by a machine or a real person! For example if you request a travel booking it might be automated and thus will be either free or be extremely inexpensive. More complex things like designing a logo will most likely not be automated and will likely cost more.
We quote you
If the task is not free, you will be given a quote and be asked to confirm the price. If you like, you can only receive price confirmations for requests that exceed a threshold. For example, if your threshold is $20 then you will only receive price quotes and confirmations for requests which cost more than $20.
Task is assigned
If you approve of the price or the task is free then we'll assign the task to the lowest bidder and work will begin right away.
A machine completes the request
If an action is assigned to an automation engine then the action will be carried out immediately after you confirm. For example, if you ask us to make a dinner reservation our automation engine might connect to OpenTable® and do it automatically.
A human completes the request
If an action is assigned to a person then the qualified person who provided the quote will fulfill the request. We try to re-assign the same people to you in order to reduce training costs and task completion times.
Execution details are saved
Detailed instructions as well as information about your preferences are recorded in a secure, compliant, and privacy protected database for every request that is fulfilled. This prevents human and/or machine assistants from having to ask you the same questions over and over which saves you time and energy.
We take security very seriously which means that background checks are performed on assistants that handle sensitive information. Human and machine assistants are only given access to the absolute minimum information about you in order to fulfill a request and will not be able to access any of that information after the request is fulfilled. If information like your name is not needed, an assistant will not be able to see it.
Periodic audits are also performed to ensure that unnecessary and/or unauthorized access to your information is not taking place. We are compliant with all laws related to general data protection, protected health information, and credit card data.
Please feel free contact us at any time if you have any further questions regarding this.
You get notified that your task is completed. You may be asked to provide brief feedback about your experience. If you are not 100% satisfied with the work, you will be given a 100% refund.